The NGF HelpDesk is an online platform designed to support States in improving their development performance, by providing demand-based advice and technical support in key areas of governance, through knowledge transfer, peer learning and direct technical assistance. The HelpDesk process has been modelled to be participatory, evidence-based, credible, consistent and reform-triggering.
We provide support across the following areas:
While the Helpdesk only provides direct technical assistance to States in the areas of Domestic Financing and Public Financial Management (PFM), the NGF Secretariat, together with development partners have developed knowledge resources (Tool kits) tailored to serve as guides in developing and implementing plans, processes, strategic policies and administrative reforms. These include Toolkits for Enhancing IGR; Improving PFM, Executing Corporate Planning and Improving Service Delivery.
The requesting State official is to fill the Request for Support Form(RSF) if the request for direct technical assistance/ knowledge resources is new. Tick all relevant boxes and provide adequate background information pertaining to the request. In the case where direct technical assistance is required, the requesting State official is advised to attach a covering letter signed by a high-level State official (e.g. Head of Ministry, Department or Agency) and other supporting document that might assist our technical experts in carrying out an effective preliminary review.
Because we understand some States might require further support, hence, such States are enjoined to fill the Request for Further Support Form(RFSF) and also provide specific details of request in the text boxes provided on the form. Similarly, if such requests require direct technical assistance, the requesting State official is advised to attach a covering letter signed by a high-level State official (e.g. Head of Ministry, Department, Agency) and other supporting document that might assist our technical experts in carrying out an effective preliminary review.
The HelpDesk support to Bauchi State IRS was invaluable and useful to the service as it helped us put in perspective areas needing reforms and innovative strategies for improving tax administration in the State
The training support from the NGF HelpDesk has been very rewarding even for officers trained in taxation and related fields. The presentation by the facilitators were lucid, comprehensive and very practical
The NGF HelpDesk visit to the Plateau State IRS was timely and eye opening. It revealed certain issues in our tax administration system that require immediate reform especially the integration of our existing ICT system with various work streams of the service to promote efficiency and effectiveness
The program was very insightful and made absolute sense in term of tax administration, process and their practical applications. The delivery of the workshop and the diagnostic review carried out was excellent and would recommend it to all JTB members
I am indeed very happy with the training program. It was educative and benefit driven and resourceful.This is wonderful and on behalf of the NSIRS I want to express our deep gratitude to the NGF Helpdesk Team for this programme
The training by the Governors' Forum has been greatly useful to the CRIRS. I would like to thank the NGF HelpDesk Team for their invaluable support in building capacity in our service. We remain forever grateful to the Governors' Forum Secretariat