HelpDesk Process

Step:1

Visit to the HelpDesk portal via the www.nggovernorsforum.org/helpdesk

Step:2

Complete the Resquest for Support/Request for Futrher Support Form (Attach a cover letter signed by a high-level State official) and submit online

Step:3

HelpDesk Manager reviews State's request and recommends policy tool/guide where available or designates a technical expert to provide direct assistance to the State

Step:4

In the case of direct assistance, a diagnostic study visit to the State is initiated

Step:5

Technical support/training is provided to the State based on findings from the diagnostic study visit

Step:6

An evaluation exercise is carried out to track the impact of the support