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External Publications

 

Customer Satisfaction Questionnaire


Draft Mandates and Functions of MDAs in Yobe State Volume 1


Draft Mandates and functions of MDAs in Yobe State Volume 2


Establishment Planning templates


Jigawa Budget  and Economic Planning Directorate


Jigawa State Government Central Service Charter Guideline February 2014


Kaduna State Government  Service Charter Policy and Guideline


Kaduna State Training of Pilot MDAs on Preparation of Service Charters April 2014


Kano  Ministry of  Education


Kano State Government SERVICOM Policy December 2013


Katsina MoFBEP Corporate Plan Implementation Plan August 2013


KnSG Service Charter Guidelines October 2013


Lagos  Office of  the  State  Auditor  General


Lagos  State  Guidelines for Implementing Service Charters  July  2010


Lagos  State  Service  Charter Policy  July  2010


Lagos  State  Service  Standards and  Improvement Planning  Report  March  2013


Lagos Ministry  of  Health


Lagos State Government Service Standards and Improvement Planning March 2013


Lagos State MDA Mandate Mapping Guide final edit March 2013


Lagos State Office of Works Corporate Planning Phases 1 and 2 November 2013


Lagos State Service Charter Guidelines. July 2010 (Indicator O8)


Lagos State service charter initiative - phase 1 July 2012 final report   8 9 12


Lagos State Service Charter Policy April 2012


LASG  Service Charter  for  first phase  MDAs  - Lagos  State  Lands  Bureau


LASG  Service Charter  for  first phase  MDAs -  Lagos  State  House of Assembly


LASG  Service Charter  for  first phase  MDAs -  Lagos  State Civil  Service  Commission


LASG  Service Charter  for  first phase  MDAs -  Lagos  State Civil  Service  Pensions  Office


LASG  Service Charter  for  first phase  MDAs - Lagos  State Ministry  of Economic Planning &  Budget


LASG  Service Charter  for  first phase  MDAs - Lagos  State Office  of State Auditor General


LASG Office of Works CP Report March 2014


LASG Service Charter  for  first  phase  MDAs - Lagos  State Ministry  of  Health


LASG Service Charter  for  first  phase  MDAs - Lagos  State Ministry  of Education


LASG Service Charter for first phase MDAs - Lagos State Ministry of Economic Planning & Budget


LASG Service Charter for first phase MDAs - Lagos State Ministry of Physical Planning and Urban Development


LASG Service Charter for first phase MDAs - Lagos State Office of Establishments Training & Pension


LASG Service Charter for first phase MDAs - Lagos State Public Service Office


LASG Service Charter for first phase MDAs - Lagos State Waste Management Authority (LAWMA)


LASG Service Charter for first phase MDAs - Public Service Staff Development Centre (PSSDC)


Maiden Edition BPSR Kaduna Reform Update 4th Quarter 2012


NGF CP Toolkit Pt 1- Overview and Guidance


NGF CP Toolkit Pt 2 _Briefing_Note_on_Corporate_Planning


External_Publications/PEFA assessment tool


Performance Against Service Standards


Report of the impact assessment of service charter in the 14 MDAs


SEAT assessment tool


Service Charter of Ministry of Health


Service Charter Template


SPARC Issue Flyer Revilatising the Engine of Enugu Public Service Reform


SPARC Report on Yobe State First Stage Corporate Planning June 2013


Yobe State Completed Mandate Mapping Questionaire


Yobe State Government of Nigeria - Personnel Data Form

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